Extensions Subscription

Since vtiger 7.0 there is new license agreement of our extensions.

Main change:
With subscription you buy also 1 Year support and updates (License is still not Time-limited. You can use your license as long as you want and need). Also if you buy subscription of extension you will gain access for all version of this extension: it means one license is valid for vtiger 5.x, vtiger 6.x as well as vtiger 7.x.

After 1 year you will have 3 options:
  1. you will renew your subscription with discounted price(see discounted prices for loyal customers)
  2. you will use your license of extension further but without updates and support
  3. you will use your license further, but some time later you decide that you need subscription. You will renew your subscription for full price.

Also to be correct to our customers, anyone who bought license of extensions for 5.x or 6.x one year ago also can download 7.x version of extension and use it.
But be careful: using license key twice is still valid:
„This license gives the holder right to install extension on ONE productive vtiger CRM installation and ONE develop vtiger CRM installation for unlimited users. „

Vtiger 7 was published 27. May 2017. To be correct for our customers (because it takes time to convert all extensions to be compatible with vtiger 7) we take one year ago always from 27. May 2017
Some scenarios to better understanding new license agreement:

Scenario 1: Customer without interest about vtiger 7.0
Customer bought license for extension before 31. May 2017 and don't want to use this extension license for vtiger 7 yet.
There is nothing changed in previous license agreement.
This customer has lifetime support and updates for his extension version as it was written in previous license agreement.

Scenario 2: more then 1 year old license
Customer bought license of extension more then 1 year ago (26. May 2016 or earlier).
This current customer has claim to change/upgrade his license to membership/subscription license with discounted price(see price book)
This customer has lifetime support and updates for his extension's version as it was written in previous license agreement.

Scenario 3: less then 1 year old license
Customer bought license between 27. May 2016 and "todays" (License for vtiger 5.x or vtiger 6.x).
After he logins into our e-shop he can see option to download Extension for vtiger 7 as well and use license key for this Extension version.
He will see this option one year after his purchase.
More then year after purchase he will lose option to download updates for Extension version 7 – but he can still use it without support and updates.
This current customer has claim to change/upgrade his license to membership/subscription license with discounted price(see price book).
Support and updates of Extension that he bought (5.x or 6.x) are still available like before for lifetime as it was written in previous license agreement.

Scenario 4: New license
He bought Extension subscription/membership. He has option to use this license key for any version of vtiger.
Also option to download any latest version of Extension for any vtiger version (if extension is available for vtiger version).
He has right to download updates and use support one year after purchase.
After year he won't have option to download the updates of Extension. Also he won't have support available.

Now, this customer has 3 options:

  • Scenario 4a:
    Year after purchase, Customer renew his subscription with discounted price because his price is now from 2nd Year category.(see price book)
    This customer has one year updates and support of Extension again.
  • Scenario 4b:
    Customer does not want updates and support. He can use his license key for lifetime but without support and the latest updates.
  • Scenario 4c:
    Customer did not renew subscription with discounted price but he can use Extension for lifetime.
    Some time later he decides that he want to have subscription with latest updates and support.
    He just renews his subscription and he has option to download and ask for support for 1 Year again for full price.

Your main questions:

Why is membership/subscription good for me?
Answer:
With membership/subscription you will have access to latest versions of PDF Maker for all vtiger version 5.x, 6.x, 7.x (in future 8.x, and higher). One license key works for all version of vtiger. If you decide to upgrade your vtiger you can use your license key without purchasing new key.

What happens if I don't renew my subscription?
Answer:
Your extension will continue working without problems, but you won't get support or updates.


I have a licesene of extension for vtiger 5.x or 6.x. Must I pay full price?
Answer:
No, customer with license have right to receive discounted price to join to subscription. Your discounted price you can find after login in our eshop.

How can I receive my discounted price?
Answer:
Please login into your account. Then please open Licenses tab and you can see list of your Licenses. You can see Upgrade button at the licenses that you can upgrade also with discounted price.
If you do not see your discount please write Us to This email address is being protected from spambots. You need JavaScript enabled to view it. before payment.

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